Privacy Policy

1. Information We Collect

We collect personal information you provide directly — including name, email address, phone number, company name, and project details — when you contact us, complete a form, or use our services. We may also collect technical information such as IP addresses and browser type through cookies and analytics tools.

2. How We Use Your Information

We use your information to respond to enquiries, provide engineering services, send project updates and invoices, and (with your consent) send our newsletter. We do not sell or share your information with third parties for marketing purposes.

3. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings or our cookie consent tool. See our Cookie Policy for more information.

4. Data Storage & Security

Your information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. We retain personal information for as long as necessary to provide services and meet legal obligations.

5. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access, correct, and in some circumstances request deletion of your personal information. To exercise these rights, contact us at admin@conceptengineers.com.au.

6. Third-Party Services

We may use trusted third-party services for analytics (Google Analytics), email marketing, and project management. These providers are bound by their own privacy policies and data processing agreements.

7. Contact

If you have questions about this policy or wish to make a privacy complaint, contact us at admin@conceptengineers.com.au or Level 4 – The Green House, 111 Boundary Street, West End QLD 4101.

Related policies: Terms of Service · Cookie Policy